Help Center &
Legal Policies
Everything you need to know about our products, shipping, returns, payments, and your legal rights. Our policies cover both retail customers (B2C) and wholesale trade partners (B2B).
Help Center
Find answers to the most common questions about our products, ordering process, quality standards, and trade enquiries.
🌿 Product Quality & Natural Variations
Yes. All FairHerbs Global herbs, spices, seeds, and botanical products are 100% pure and naturally sourced directly from Indian farms. We do not add artificial preservatives, colors, or chemical additives. However, natural agricultural goods possess inherent seasonal and geographical variations in color, aroma, and flavor. These are normal characteristics, not quality defects, and do not constitute grounds for a return.
Our products are derived from natural botanical and agricultural origins. While they are safe for general use, natural botanical items can trigger allergic reactions and may interact with certain medications in sensitive individuals.
We strongly recommend consulting a qualified healthcare professional before consuming any herb, spice, or botanical supplement, particularly if you are pregnant, nursing, have an existing medical condition, or are taking prescribed medication. FairHerbs Global shall not be held liable for any adverse biological reactions or health consequences arising from the use or misuse of our products.
Yes. Our products comply with FSSAI regulations. For bulk B2B orders, we provide a Certificate of Analysis (COA) from NABL-accredited or FSSAI-approved laboratories with each commercial shipment, detailing the biochemical and physical parameters of the goods.
No. All product descriptions and information on our website are strictly for informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a licensed medical professional for any health-related decisions.
Once your order is dispatched, you will receive a tracking number via email within 24–48 hours. Retail orders ship via DHL, FedEx, or India Post. For B2B commercial shipments, your freight forwarder or our trade team will provide Bill of Lading (B/L) or Airway Bill (AWB) details.
🏭 Wholesale & B2B Enquiries
MOQs vary by commodity. Generally: whole spices and seeds require a minimum of 500 kg–1 MT per SKU; essential oils and oleoresins have a minimum of 25–50 kg; herbal formulations or custom blends require a minimum of 100 kg. Contact our B2B desk at fairherbsglobal@gmail.com for a Proforma Invoice tailored to your requirement.
- Commercial Invoice (aligned with Packing List and Bill of Lading)
- Packing List with net/gross weights and HSN codes
- Certificate of Analysis (COA) from NABL/FSSAI-approved laboratory
- Phytosanitary Certificate issued by NPPO of India
- Bill of Lading (Sea) or Airway Bill (Air)
- Certificate of Origin (on request, from Chamber of Commerce)
Due to the highly volatile nature of agricultural commodity pricing, all Proforma Invoices and quotations are valid for 7–15 days from the date of issuance. A commercial order is not legally binding until the buyer provides written acceptance and fulfills the required financial terms.
Returns & Refunds
Our returns framework is designed to protect the integrity of natural food products while providing fair recourse for genuine issues. B2C and B2B policies operate under entirely different protocols.
We accept return or refund requests within 7 days of delivery, only under these conditions:
- Product arrived physically damaged during transit
- An incorrect item was delivered
- Product seal was tampered with prior to delivery
All B2B export sales are final. Claims must be submitted within 48 hours of cargo arrival at destination port or buyer's facility.
- Biochemical deviation from COA parameters
- Transit damage (with marine surveyor report)
- Documented weight shortage
🚫 Non-Returnable Situations
- Products that have been opened, unsealed, or partially consumed
- Returns based on "change of mind" or personal taste preference
- Dissatisfaction with natural color, aroma, or flavor variations
- Claims submitted beyond the 7-day (B2C) or 48-hour (B2B) window
- Packages held or rejected by foreign customs due to unpaid duties
- Damage caused by the buyer's improper storage after delivery
📋 How to Submit a Valid Claim
Delivery
We ship to 200+ countries worldwide. Delivery involves two stages: order processing at our facility, and carrier transit time.
🌍 Customs, Import Duties & Taxes
All international retail (B2C) shipments are dispatched on Delivered Duty Unpaid (DDU) terms. Product prices and shipping costs shown at checkout do not include international customs duties, import taxes, VAT, or local brokerage fees.
These charges are the sole financial responsibility of the buyer. FairHerbs Global is not liable for delays, holds, or rejections by foreign customs due to unpaid duties. If a package is returned due to the buyer's refusal to pay import taxes, return shipping costs will be deducted from any eligible refund.
Shipping Policy
FairHerbs Global operates under a dual shipping framework — consumer courier logistics for retail buyers, and formal commercial freight under Incoterms 2020 for wholesale partners.
📊 B2C vs B2B Shipping Framework
| Parameter | 🛒 B2C Retail | 🏭 B2B Wholesale |
|---|---|---|
| Carrier | DHL, FedEx, India Post | Sea Freight (FCL/LCL) or Air Cargo |
| Incoterms | Delivered Duty Unpaid (DDU) | FOB, CIF, CFR, EXW — as agreed |
| Duty & Tax | Buyer pays all local import taxes | Determined by specific Incoterm agreed |
| Customs | Buyer responsible for personal import limits | Buyer responsible for commercial import permits |
| Documents | Retail Invoice + Tracking Number | Commercial Invoice, Packing List, B/L, COA, Phytosanitary |
| Transit Time | 5–20 business days | 18–45 days (sea) · 5–10 days (air) |
🚢 Incoterms 2020 Reference
| Incoterm | Risk Transfer Point | Freight Arranged By | Best For |
|---|---|---|---|
| EXW | At our facility | Buyer arranges all | Buyers with freight agent in India |
| FOB | On board vessel at Indian port | Buyer from Indian port | Most common — standard ocean freight |
| CFR | On board vessel | Seller pays freight to destination | Buyers preferring cost predictability |
| CIF | On board vessel | Seller pays freight + insurance | First-time buyers, high-value shipments |
🌱 Phytosanitary & Fumigation Compliance
FairHerbs Global procures a Phytosanitary Certificate from the National Plant Protection Organisation (NPPO) of India for every applicable export. This certifies that the consignment is free from quarantine pests and complies with the importing country's requirements.
Where mandated, we utilize accredited fumigation agencies (Methyl Bromide / Vapour Heat Treatment). Certificates are valid for 7 days before export (perishables) or 30 days (non-perishable botanicals).
Terms & Conditions
These Terms & Conditions govern your use of the FairHerbs Global website and your purchase of products, both as a retail consumer and as a commercial trade partner.
🌐 Website Use & Intellectual Property
All content on the FairHerbs Global website — including text, product descriptions, graphics, logos, images, and botanical data sheets — is the exclusive intellectual property of FairHerbs Global, protected under international copyright and trademark laws. Unauthorized reproduction, scraping, or commercial exploitation of any website content is strictly prohibited.
We reserve the right to modify product specifications, packaging, and pricing without prior notice. Agricultural commodities are subject to seasonal variations and product specifications may change accordingly.
🏥 Medical Disclaimer
The use of any FairHerbs Global product does not establish a healthcare provider-patient relationship. Consumers are urged to consult a qualified healthcare professional before using any herbal supplement, especially if pregnant, breastfeeding, managing a chronic condition, or taking prescription medication. FairHerbs Global shall not be held liable for any adverse health events, allergic reactions, or drug-herb interactions arising from the use of any product.
⚖️ Limitation of Liability
To the maximum extent permitted by applicable law, FairHerbs Global shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, or business interruption. Our maximum aggregate liability for any claim shall not exceed the invoice value of the specific products to which the claim relates.
💳 Export Payment Instruments
| Payment Method | How It Works | Risk | Our Policy |
|---|---|---|---|
| Advance Payment (TT/Wire) | Buyer pays 30–100% before shipment begins. | Zero Risk | ✅ Mandatory for all new buyers |
| Letter of Credit (LC) | Buyer's bank guarantees payment on compliant documents. Must be Irrevocable LC at Sight. | Very Low Risk | ✅ Preferred for high-value bulk orders |
| Documents Against Payment (D/P) | Documents released to buyer's bank only upon full payment. | Medium Risk | ⚠️ Established partners only |
| Documents Against Acceptance (D/A) | Documents released against a future payment promise (30–90 days). | Extreme Risk | ❌ Not accepted for new clients |
🏛️ Governing Law & Jurisdiction
These Terms & Conditions and all commercial agreements with FairHerbs Global are governed by the Laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India. For B2B trade disputes, parties agree to first attempt resolution through good-faith negotiation within 30 days before referring to arbitration under the Arbitration and Conciliation Act, 1996 of India.
Privacy Policy
FairHerbs Global is committed to protecting your personal data. We comply with India's Digital Personal Data Protection (DPDP) Act 2023, the EU's GDPR, and the California Consumer Privacy Act (CCPA).
📋 What Data We Collect
⚖️ Lawful Basis for Processing
- Contractual Necessity: To process your order, arrange shipment, and fulfill our obligations to you.
- Legitimate Interests: To monitor website analytics, detect fraud, and improve our products and services.
- Legal Obligation: To comply with tax laws, export regulations, FEMA, and accounting requirements.
- Explicit Consent: To send you promotional newsletters. You may withdraw this consent at any time.
🤝 How We Share Your Data
| Category | Examples | Purpose |
|---|---|---|
| Payment Gateways | Razorpay, Stripe, PayPal | Secure transaction processing. PCI-DSS compliant. |
| Logistics Partners | DHL, FedEx, Freight Forwarders | Delivery of your order and shipping documentation. |
| Analytics Tools | Google Analytics | Website traffic analysis. Anonymized data only. |
| Legal & Regulatory | Indian Customs, DGFT, Spices Board | Mandatory disclosure for export compliance. |
🔐 Your Rights & Data Retention
- Access: Request a copy of all personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Withdraw Consent: Opt out of marketing communications at any time.
- Data Portability: Request your data in a machine-readable format (GDPR/CCPA).
- Order & Transaction Records: 7 years (Indian tax law).
- Export Documentation: 5 years (DGFT & Customs).
- Account Data: Until closure; deleted within 90 days upon request.
- Marketing Consent: Until you withdraw consent or opt out.
- Analytics Data: Aggregated/anonymized data retained for business intelligence.
Help Center &
Legal Policies
Everything you need to know about our products, shipping, returns, payments, and your legal rights. Our policies cover both retail customers (B2C) and wholesale trade partners (B2B).
Help Center
Find answers to the most common questions about our products, ordering process, quality standards, and trade enquiries.
🌿 Product Quality & Natural Variations
Yes. All FairHerbs Global herbs, spices, seeds, and botanical products are 100% pure and naturally sourced directly from Indian farms. We do not add artificial preservatives, colors, or chemical additives. However, natural agricultural goods possess inherent seasonal and geographical variations in color, aroma, and flavor. These are normal characteristics, not quality defects, and do not constitute grounds for a return.
Our products are derived from natural botanical and agricultural origins. While they are safe for general use, natural botanical items can trigger allergic reactions and may interact with certain medications in sensitive individuals.
We strongly recommend consulting a qualified healthcare professional before consuming any herb, spice, or botanical supplement, particularly if you are pregnant, nursing, have an existing medical condition, or are taking prescribed medication. FairHerbs Global shall not be held liable for any adverse biological reactions or health consequences arising from the use or misuse of our products.
Yes. Our products comply with FSSAI regulations. For bulk B2B orders, we provide a Certificate of Analysis (COA) from NABL-accredited or FSSAI-approved laboratories with each commercial shipment, detailing the biochemical and physical parameters of the goods.
No. All product descriptions and information on our website are strictly for informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a licensed medical professional for any health-related decisions.
Once your order is dispatched, you will receive a tracking number via email within 24–48 hours. Retail orders ship via DHL, FedEx, or India Post. For B2B commercial shipments, your freight forwarder or our trade team will provide Bill of Lading (B/L) or Airway Bill (AWB) details.
🏭 Wholesale & B2B Enquiries
MOQs vary by commodity. Generally: whole spices and seeds require a minimum of 500 kg–1 MT per SKU; essential oils and oleoresins have a minimum of 25–50 kg; herbal formulations or custom blends require a minimum of 100 kg. Contact our B2B desk at fairherbsglobal@gmail.com for a Proforma Invoice tailored to your requirement.
- Commercial Invoice (aligned with Packing List and Bill of Lading)
- Packing List with net/gross weights and HSN codes
- Certificate of Analysis (COA) from NABL/FSSAI-approved laboratory
- Phytosanitary Certificate issued by NPPO of India
- Bill of Lading (Sea) or Airway Bill (Air)
- Certificate of Origin (on request, from Chamber of Commerce)
Due to the highly volatile nature of agricultural commodity pricing, all Proforma Invoices and quotations are valid for 7–15 days from the date of issuance. A commercial order is not legally binding until the buyer provides written acceptance and fulfills the required financial terms.
Returns & Refunds
Our returns framework is designed to protect the integrity of natural food products while providing fair recourse for genuine issues. B2C and B2B policies operate under entirely different protocols.
We accept return or refund requests within 7 days of delivery, only under these conditions:
- Product arrived physically damaged during transit
- An incorrect item was delivered
- Product seal was tampered with prior to delivery
All B2B export sales are final. Claims must be submitted within 48 hours of cargo arrival at destination port or buyer's facility.
- Biochemical deviation from COA parameters
- Transit damage (with marine surveyor report)
- Documented weight shortage
🚫 Non-Returnable Situations
- Products that have been opened, unsealed, or partially consumed
- Returns based on "change of mind" or personal taste preference
- Dissatisfaction with natural color, aroma, or flavor variations
- Claims submitted beyond the 7-day (B2C) or 48-hour (B2B) window
- Packages held or rejected by foreign customs due to unpaid duties
- Damage caused by the buyer's improper storage after delivery
📋 How to Submit a Valid Claim
Delivery
We ship to 200+ countries worldwide. Delivery involves two stages: order processing at our facility, and carrier transit time.
🌍 Customs, Import Duties & Taxes
All international retail (B2C) shipments are dispatched on Delivered Duty Unpaid (DDU) terms. Product prices and shipping costs shown at checkout do not include international customs duties, import taxes, VAT, or local brokerage fees.
These charges are the sole financial responsibility of the buyer. FairHerbs Global is not liable for delays, holds, or rejections by foreign customs due to unpaid duties. If a package is returned due to the buyer's refusal to pay import taxes, return shipping costs will be deducted from any eligible refund.
Shipping Policy
FairHerbs Global operates under a dual shipping framework — consumer courier logistics for retail buyers, and formal commercial freight under Incoterms 2020 for wholesale partners.
📊 B2C vs B2B Shipping Framework
| Parameter | 🛒 B2C Retail | 🏭 B2B Wholesale |
|---|---|---|
| Carrier | DHL, FedEx, India Post | Sea Freight (FCL/LCL) or Air Cargo |
| Incoterms | Delivered Duty Unpaid (DDU) | FOB, CIF, CFR, EXW — as agreed |
| Duty & Tax | Buyer pays all local import taxes | Determined by specific Incoterm agreed |
| Customs | Buyer responsible for personal import limits | Buyer responsible for commercial import permits |
| Documents | Retail Invoice + Tracking Number | Commercial Invoice, Packing List, B/L, COA, Phytosanitary |
| Transit Time | 5–20 business days | 18–45 days (sea) · 5–10 days (air) |
🚢 Incoterms 2020 Reference
| Incoterm | Risk Transfer Point | Freight Arranged By | Best For |
|---|---|---|---|
| EXW | At our facility | Buyer arranges all | Buyers with freight agent in India |
| FOB | On board vessel at Indian port | Buyer from Indian port | Most common — standard ocean freight |
| CFR | On board vessel | Seller pays freight to destination | Buyers preferring cost predictability |
| CIF | On board vessel | Seller pays freight + insurance | First-time buyers, high-value shipments |
🌱 Phytosanitary & Fumigation Compliance
FairHerbs Global procures a Phytosanitary Certificate from the National Plant Protection Organisation (NPPO) of India for every applicable export. This certifies that the consignment is free from quarantine pests and complies with the importing country's requirements.
Where mandated, we utilize accredited fumigation agencies (Methyl Bromide / Vapour Heat Treatment). Certificates are valid for 7 days before export (perishables) or 30 days (non-perishable botanicals).
Terms & Conditions
These Terms & Conditions govern your use of the FairHerbs Global website and your purchase of products, both as a retail consumer and as a commercial trade partner.
🌐 Website Use & Intellectual Property
All content on the FairHerbs Global website — including text, product descriptions, graphics, logos, images, and botanical data sheets — is the exclusive intellectual property of FairHerbs Global, protected under international copyright and trademark laws. Unauthorized reproduction, scraping, or commercial exploitation of any website content is strictly prohibited.
We reserve the right to modify product specifications, packaging, and pricing without prior notice. Agricultural commodities are subject to seasonal variations and product specifications may change accordingly.
🏥 Medical Disclaimer
The use of any FairHerbs Global product does not establish a healthcare provider-patient relationship. Consumers are urged to consult a qualified healthcare professional before using any herbal supplement, especially if pregnant, breastfeeding, managing a chronic condition, or taking prescription medication. FairHerbs Global shall not be held liable for any adverse health events, allergic reactions, or drug-herb interactions arising from the use of any product.
⚖️ Limitation of Liability
To the maximum extent permitted by applicable law, FairHerbs Global shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, or business interruption. Our maximum aggregate liability for any claim shall not exceed the invoice value of the specific products to which the claim relates.
💳 Export Payment Instruments
| Payment Method | How It Works | Risk | Our Policy |
|---|---|---|---|
| Advance Payment (TT/Wire) | Buyer pays 30–100% before shipment begins. | Zero Risk | ✅ Mandatory for all new buyers |
| Letter of Credit (LC) | Buyer's bank guarantees payment on compliant documents. Must be Irrevocable LC at Sight. | Very Low Risk | ✅ Preferred for high-value bulk orders |
| Documents Against Payment (D/P) | Documents released to buyer's bank only upon full payment. | Medium Risk | ⚠️ Established partners only |
| Documents Against Acceptance (D/A) | Documents released against a future payment promise (30–90 days). | Extreme Risk | ❌ Not accepted for new clients |
🏛️ Governing Law & Jurisdiction
These Terms & Conditions and all commercial agreements with FairHerbs Global are governed by the Laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India. For B2B trade disputes, parties agree to first attempt resolution through good-faith negotiation within 30 days before referring to arbitration under the Arbitration and Conciliation Act, 1996 of India.
Privacy Policy
FairHerbs Global is committed to protecting your personal data. We comply with India's Digital Personal Data Protection (DPDP) Act 2023, the EU's GDPR, and the California Consumer Privacy Act (CCPA).
📋 What Data We Collect
⚖️ Lawful Basis for Processing
- Contractual Necessity: To process your order, arrange shipment, and fulfill our obligations to you.
- Legitimate Interests: To monitor website analytics, detect fraud, and improve our products and services.
- Legal Obligation: To comply with tax laws, export regulations, FEMA, and accounting requirements.
- Explicit Consent: To send you promotional newsletters. You may withdraw this consent at any time.
🤝 How We Share Your Data
| Category | Examples | Purpose |
|---|---|---|
| Payment Gateways | Razorpay, Stripe, PayPal | Secure transaction processing. PCI-DSS compliant. |
| Logistics Partners | DHL, FedEx, Freight Forwarders | Delivery of your order and shipping documentation. |
| Analytics Tools | Google Analytics | Website traffic analysis. Anonymized data only. |
| Legal & Regulatory | Indian Customs, DGFT, Spices Board | Mandatory disclosure for export compliance. |
🔐 Your Rights & Data Retention
- Access: Request a copy of all personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Withdraw Consent: Opt out of marketing communications at any time.
- Data Portability: Request your data in a machine-readable format (GDPR/CCPA).
- Order & Transaction Records: 7 years (Indian tax law).
- Export Documentation: 5 years (DGFT & Customs).
- Account Data: Until closure; deleted within 90 days upon request.
- Marketing Consent: Until you withdraw consent or opt out.
- Analytics Data: Aggregated/anonymized data retained for business intelligence.